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Contact

Talk to the transfer desk.

Questions, corrections and booking stories go straight to the editors.

[email protected]

We aim to reply within 3–5 business days. If you are writing about a review, include the page address and the date you checked the booking site.

What can we help with?

  • A correctionA fee, change rule or price in one of our reviews is out of date or wrong.
  • A booking storyA booking site handled your change, cancellation or refund well — or badly.
  • A test requestA booking tool, route or travel mode you would like us to check next.
  • PartnershipsCommercial and affiliate questions, handled separately from editorial decisions.

The editors

Portrait of Lena Marsh, Xinzhuan8 lead editor for transport (AI-generated illustration of a fictional editorial persona)

Lena Marsh

Lead Editor, Transport

Lena leads our coverage of flights, rail and coach bookings: how fares are shown, what a schedule change triggers and which channel helps when a connection breaks.

flight and rail booking channels · split tickets and passes · missed-connection rules

Portrait of Tomás Reyes, Xinzhuan8 research editor for stays and car hire (AI-generated illustration of a fictional editorial persona)

Tomás Reyes

Research Editor, Stays & Car Hire

Tomás researches hotel platforms, car hire brokers and transfer services, reading rate rules, deposits and excess cover before anything reaches a verdict.

hotel rates and deposits · car hire excess and fuel policies · airport transfers and parking

Lena Marsh and Tomás Reyes are fictional editorial personae with AI-generated portraits. They describe how our coverage is organised, not real individuals or personal credentials. Messages reach the Xinzhuan8 site operator.